Cross border transaction framework

Reserve Bank of India in its directive issued through FEDAI (Ref 138/F 207/2026, dated 29 April 2026), has underscored the need for greater transparency, efficiency and customer-centered service in the handling of cross border remittance transactions by Authorized Dealers. The policy sets clear documentation standards, detailed process flows, charge schedules, processing timelines, an escalation matrix, and a robust feedback mechanism, followed by Sberbank, India (“The Bank”) thereby ensuring that corporate customers receive consistent, fair and timely service while the bank remains fully compliant with regulatory expectations.

This policy is to be read in conjunction with the latest FEMA 1999 regulations and any other rules, regulations, directions, notifications, circulars, policies etc. issued by Reserve Bank of India or any other regulatory authorities, and as updated from time to time, as applicable.

This is a modification/addition to the existing internal policy approved vide HPLBC No. 51_1 dated 21.11.2022 / HPLBC no. 40 & IRD order no. 206 18.11.2025.

Below transactions are being handled by SBER bank in India.

•       Inward Remittance – Current/Capital Account Transactions

•       Outward Remittance – Current/Capital Account Transactions

o   Import Remittances

o   Non-Trade Remittances

•       Import bills under collection

•       Reimbursement of LC against repayment of state credits granted by erstwhile Soviet Union

1. Below are the documentation and process flow details of the transactions being handled by Sber Bank.

2.     Process flows:

* Exception/Deviation approval matrix- Any deviation from the above framework shall require prior approval from Compliance department, with justification.

3. Import bills under collection

Sberbank Branch in India offers a streamlined and fully compliant import bills under collection service, strictly adhering to URC 522 guidelines to ensure secure and efficient processing of your trade transactions. We conduct rigorous due diligence to verify the legitimacy of every transaction and ensure full regulatory adherence.

This process is approved vide order No. 141 dated: 09.08.2026

Below are the documentation and process flow details of the transactions being handled by Sber Bank.

Key Process flow:

• Document Handling: We receive documents from the remitting bank based on as per client’s agreed collection instruction (documents against payment or documents against acceptance).
• Regulatory Compliance: The Branch verifies adherence to all regulatory requirements and applicable guidelines issued in URC-522, as well as the Branch’s own internal and group policies, as updated from time to time
• Lodgment & Fees: Documents are lodged promptly, and all applicable charges are collected in line with our transparent tariff policy.
• Timely Notification: The drawee is immediately notified via a Document Arrival Notice (DAN) upon receipt of documents.
• Payment Execution: We remit payment to the drawer’s bank strictly per collection instructions, applying any charges or FX conversions as per the prevailing tariff.
• Payment Message Release — A payment message is sent to the Remitting Bank
• IDPMS closure: IDPMS is cleared, and the bill is formally closed in our systems.

4. Advisory and Reimbursement Services for Export of goods and services against repayment of state credits granted by erstwhile Soviet Union.

This policy is to be read in conjunction with RBI circular No.4, for Export of goods and services against repayment of state credits granted by erstwhile Soviet Union vide dated May 19, 1999 or any other regulatory authorities, and as updated from time to time, as applicable.

We offer comprehensive end-to-end support for trade finance transactions involving BFEA will issue Letters of Credit (LCs) by order of Russian importers denominated in Rupees in favour of Indian exporters of goods and services carrying the reference «Reimbursement against repayment of State Credits» and send the same to the Nominated bank in India and advise Reserve Bank of India. We ensure full regulatory compliance and procedural transparency at every stage of the transaction.

Below are the documentation and process flow details of the transactions being handled by Sber Bank for Export of goods and services against repayment of state credits granted by erstwhile Soviet Union.

This process is approved vide order No. 182 dated: 01.10.2026

Below are the documentation and process flow details of the transactions being handled by Sber Bank.

Key Process Flow:

• RBI Registration: The Branch manages the mandatory registration of the LC with the Reserve Bank of India (RBI) in full compliance with the applicable regulatory framework (RBI circular A.D. (G.P. Series) Circular No. 4 dated May 19, 1999).
• LC advising & delivery to Beneficiary: The registered LC is advised and applicable charges are recovered from the beneficiary (as per prevailing tariff policy) which is then promptly delivered to the exporter,
• Bill Presentation- Exporter submits documents (in accordance with the LC terms) to the Sberbank Branch in India for presentation along with Annexure-1 and applicable charges are recovered from the exporter (as per prevailing tariff policy)
• Reimbursement procedure: Following document acceptance by the importer (in case of discrepant documents), the Sberbank Branch in India receives acceptance from BFEA only (as mentioned in the circular) and facilitates the reimbursement process through the RBI within the stipulated timeframes.
• EDPMS closure- EDPMS for the said transaction is cleared, and the corresponding bill/ LC is closed in the system.

5. Timelines for processing transactions.

a. Turn Around Time (TAT) - (On receipt of Complied documents)

On same day of receipt of complied documents, prior to cut-off time.

b. Cut off Time – (For Same Day processing)

Complied documentation should be received before 2 PM

6. Applicable charges.

Tariff for different type of transactions are provided here.

https://sber.bank.in/customer-information/tariffs-and-conditions

7. Escalation matrix and grievance redressal mechanism can be referred in link here.

https://sber.bank.in/customer-information/grievance-redressal