Explore our services

You can approach any branch of Sberbank and fill the payment order in the relevant currency. The sample format will be shared with you/your client manager upon request, from corp-ind@sberbank.ru

You can approach any branch of Sberbank and fill the payment order in the relevant currency. In this case, you will mention details of Sberbank Branch in India as the intermediary account. It is critical to mention the beneficiary name, beneficiary account number, beneficiary IFSC code. All KYC and FEMA compliance will be done by the beneficiary’s bank.

When sending funds to Indian counterpart who has or does not have an account with Sberbank Branch in India, you will need to provide contract, invoice and/or shipping documents relevant to the payment being sent.

You can send the documents to corp-ind@sberbank.ru / Irani.d.d@sberbank.ru

Your Indian counterpart will approach Sberbank Branch in India and provide payment instructions along with supporting contracts/invoices/shipping documents.

In this case, your Indian counterpart will approach his bank with payment instructions mentioning Sberbank Branch in India as the intermediary bank. The sender’s bank will also provide a letter to Sberbank Branch in India mentioning that all KYC and FEMA compliance has been done by the sender’s bank.

You may refer rates published at the official website of Sberbank Branch in India – www.sberbank.co.in. The rates are published at 2pm IST.

Payments can be settled in national currencies if the same is mentioned as a clause in the agreement and/or if an amendment is made to the agreement mentioning the same.

In the event of a problem with the card or other products of PAO Sberbank, customers can:

Call the Contact Center:

900 — free from mobile phones in Russia. Available to clients of MTS, Beeline, Megafon, Tele2, Yota and Motive;

+7 495 500-55-50 — for calls from anywhere in the world. Call cost — according to the tariffs of your telecom operator;

A call from the Sberbank Online mobile application — the internet call is free if your phone is connected to Wi-Fi, call via mobile internet is at the operator’s rate (voice assistant can suggest switching to English)

• Write to the ‘Dialogues’ service in the Sberbank Online mobile application
• Leave a request through the web version of Sberbank Online
• Leave a request through the feedback form on the site sberbank.ru

Know Your Customer – KYC enables banks to know/ understand their customers and their financial dealings to be able to serve them better and manage its risks prudently.

To establish the identity of the client: This means identifying the customer and verifying his/ her identity by using reliable, independent source documents, data or information. For individuals, bank will obtain identification data to verify the identity of the customer, his address/ location and also his recent photograph. This will be done for the joint holders and mandate holders as well. For non-individuals, bank will obtain identification data to:

Verify the legal status of the legal person/ entity

Verify identity of the authorized signatories and

Verify identity of the Beneficial owners/ controllers of the account

To ensure that sufficient information is obtained on the nature of employment/ business that the customer does / expects to undertake and the purpose of the account

No, KYC requirements have always been in place and Banks have been taking KYC documents in accordance with the guidelines issued by RBI from time to time. RBI has revisited the KYC guidelines in the context of recommendations made by the Financial Action Task Force (FATF) on Anti Money Laundering standards and on Combating Financing of Terrorism and enhanced the KYC standards in line with international benchmarks

Yes. It is a regulatory and legal requirement. Regulatory: In terms of the guidelines issued by the Reserve Bank of India (RBI) on 29th November 2004 on Know Your Customer [KYC) Standards – Anti Money Laundering [AML) Measures, all banks are required to put in place a comprehensive policy framework covering KYC Standards and AML Measures.

Legal: The Prevention of Money Laundering Act, 2002 (PMLA) which came into force from 1st July, 2005 (after ‘rules’ under the Act were formulated and published in the Official Gazette) also requires Banks, Financial Institutions and Intermediaries to ensure that they follow certain minimum standards of KYC and AML as laid down in the Act and the ‘rules’ framed there under.

KYC will be carried out at the following stages:

Opening a new account Opening a subsequent account where documents as per current KYC standards not been submitted while opening the initial account Opening a Locker Facility where these documents are not available with the bank for all the Locker facility holders When the bank feels it necessary to obtain additional information from existing customers based on conduct of the account When there are changes to signatories, mandate holders, beneficial owners etc

KYC will also be carried out in respect of non-account holders approaching the bank for high value one-offtransactions.

Your contact point in the Bank will be the Relationship Manager or the officer who opens your account and who is in touch with you for your transactions.

The Bank will be entitled to refuse to open the account (if you are a prospective customer) or discontinue its relationship with you citing non-providing of KYC information/ documents (if you are an existing customer).

However, for certain categories of customers who are not able to provide the necessary documents, the Bank will open the account as per the flexibility provided vide RBI DBOD circular no. AML.BC.28/14.01.001/2005-06 dated 23rd August, 2005.

Customer Identification Procedure: In line with the RBI mandate, the following features need to be verified and the relevant documents must be obtained from customers.