Grievance Redressal

Customer focus is one of the core values of Sberbank Branch in India. The Bank aims to ensure quick and effective handling of customer grievance, as well as prompt corrective preventive action (including correction of the process, wherever required) in order to avoid recurrence.

If you are not satisfied with our services and would like to submit a complaint, please follow the procedure below.

In order to resolve your difficulties, we kindly ask you to provide us with following details:

• Full name;
• Account details (i.e. account number/customer ID) for an existing Customer;
• Contact details (address, telephone number and e-mail);
• Reference number of Transaction/Complaint ID, depending on the purpose of contact.

You can also submit your complaint using the Customer Grievance form or visit your Branch.

If you are not happy with the resolution or didn’t get a reply within 10 days, please, approach Level 2 using your Complaint ID.

If you are not happy with the resolution or didn’t get a reply within 10 days, please, approach Level 3 using your Complaint ID.

If the grievance is not resolved within 30 days, or the bank rejects the complaint, or you are not satisfied with the resolution, you are free to approach Banking Ombudsman as per the Reserve Bank of India Integrated Ombudsman Scheme, 2021, by filling the form on the site https://cms.rbi.org.in/

To obtain details of the scheme follow the link https://sberbank.co.in/customer-information/banking-ombudsman-scheme