IT Support Engineer_Bangalore

About us:

Sberbank is looking IT Support Engineer who will be responsible for providing technical support to end users, troubleshooting hardware, software, OS, network, VPN, and connectivity issues. Strong communication and problem-solving skills with a customer-focused approach to delivering timely and effective IT support.

Responsibilities:

• Provide technical support for Windows 10/11, macOS, hardware, software, VPN, Wi-Fi, and network issues.
• Manage users, groups, and basic GPOs in Active Directory.
• Support endpoints using Microsoft Intune/Jamf Pro.
• Troubleshoot AV and video-conferencing systems such as Extron and Cisco Webex.
• Manage tickets through ServiceNow, Jira, or Zendesk while meeting SLA/KPI targets.
• Perform troubleshooting, RCA, documentation, and appropriate escalation.
• Provide professional support to users and explain technical issues clearly.
• International vendors.

Requirements:

• Typically 2–4 years in a mixed environment support role covering helpdesk duties and light

system/network administration

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Azure Fundamentals
• Cisco CCNA

We Offer:

• Competitive salary and opportunities for professional development
• Quarterly bonus which is paid every quarter upon meeting the targets
• Collaborative working environment in a state-of-art Delhi office
• Professional and theme communities, support for employee initiatives
• Working in the results driven multinational team.
• Opportunity to grow within Sberbank India